Reliability: We will provide service that is thorough, dependable, and accurate.
Responsiveness: We will consistently provide prompt, courteous assistance. When we are unable to help, we will direct users to the party who can.
Respect: We will give individualized attention to each user's need without bias and with full use of available resources.
Accessibility: We will endeavor to provide equitable access to services and resources for both in-person and off site users.
Environment: We will strive to provide a learning environment conducive to study and research.
Staff Quality: We will support our staff to ensure that they are knowledgeable and prepared to offer service that inspires trust and confidence.
Approved by Libraries and Media Service Council
November 6, 2002
Collaboration: Teachers frequently bring their students to the library for various workshops or instructional sessions. The most common sessions are research methodologies, finding resources, citing properly and how to use the catalogs/databases. Teachers are able to reserve rooms for class meetings that require library usage. The rooms can be reserved in 90 minute blocks and a lecturer can be brought in to assist the teacher with finding materials on a specific topic if need be. Over 444 classes or instructional sessions have been taught since the 07-08 academic year.
Facilities: Quite a few floors or area of the library has been renovated. The lighting is bright and the environment is quite yet very welcoming. The circulation area on the first floor is centrally located and properly labeled. The first floor of the library consisted of a reference desk, student multimedia studio, computers and the May 4th room. The library has learning classrooms in the basement as well on the 3rd and 4th floors. There are various locations available for small group activities as well as whole class instruction. There are floors that are designated as quiet floors as well as a cafe', poetry center and practice presentation room.
Budget: The budget for the library is close to ten million dollars, it actually totals $9,814,384 for the 2009 fiscal year. Of that $4,831,958 is wages and salaries, that sum does not include benefits because that comes from a different pool of monies. Expenditures totaled $559,064 for things such as the travel, supplies, maintenance, telephone, entertainment etc. The library collection development allotment is $4,423,362.
Evaluation: Focus groups are formed to evaluate specific areas or functionalities of the library. There is currently a Focus group working together this semester with the hopes of the results being available towards the end of December. There are also surveys e-mailed to students after they attend instructional sessions as well as to the professors or instructors. This tool is used to evaluate the effectiveness of the sessions and if the needs were met.
Informed Transitions: What I found to be of great interest was on the 3rd floor. Room #334 is reserved for a high school outreach program hosted by Kent State's library. A high school teacher/administrator can reserve the room for their classes and allow the students to utilize the resources of the library for an assignment or class project. I think that this is a great opportunity for high school to become acclimated with college libraries, learn the importance of citations and examining materials for their usefulness. These are great topics for students to learn before entering colleges and universities.